FAQs for unregistered users

Visa Mobile is a quick and safe way of making online payments. In order to make a payment, all you need to do after setting up an account and adding your Visa card is to select Visa Mobile out of available payment methods, enter your telephone number and confirm in the app! Payments can be confirmed on your mobile device which is secured by a PIN code and biometrics (if available) so you will be the only person having access to it. And that’s it! There is no need to enter your card number or other information every time you make a transaction. Quick, safe, efficient.

Yes, you can add more than one Visa card to your account. Open the app, enter the card section and click the “+” button to initiate the process.

Yes, there are no additional fees for using Visa Mobile.

Yes, Visa Mobile is a safe application owned by Visa Inc. To improve your comfort while shopping online, make sure you follow the seven principles of safe online shopping – you can find them here https://www.visa.pl/o-korporacji-visa/newsroom/press-releases.2992071.html

The Visa Mobile app may be used exclusively to online payments. The Visa Mobile logo assures that you may enjoy quick, simple and secure payments.

Currently there are no payment limits in the Visa Mobile app. It is, however, best to check whether an online store or a payment gateway set up a limit for online payments.

Your e-mail address is necessary to set up an account in the app and confirm your identity. Your telephone number is essential to confirming payments, so you need to enter and verify it prior to your first transaction.

No, Visa Mobile is a solution crafted for online payments.

Unfortunately, Visa Mobile is not supported on smartwatches at the moment.

All payments made with Visa Mobile are secured in the same way as any other transaction made with a card. For more details, see the “chargeback” section of the FAQs.

If you wish to learn more on how Visa collects and manages your data, see our Privacy Policy (Visa Privacy Centre | Visa).

FAQs for registered users

Click to Pay is Visa’s online payment service based on the latest EMV Secure Remote Commerce specifications. When using Click to Pay to shop, you do not need to enter your card number, password or fill in long forms for every transaction. To make use of this simple, quick and safe method for paying online click the “Click to Pay “ button in all the online stores accepting Visa cards.To learn more, see: Online payments FAQ | Visa

Sometimes the name of the service provider visible in the application differs from the brand’s actual name. In such a case it is best to check. You may, for instance, verify the name through Google. 

Under no circumstances should you accept a payment if you are certain it was not initiated by you. Use “Cancel payment”. Unconfirmed transactions will not affect the balance on your account.

There may be a few reasons for having a payment rejected, for instance:

  • The bank did not accept a payment made with a particular card. This may be caused by an insufficient balance, freezing of a bank account or card expiration.
  • The card was blocked. Verify whether it is still active in the bank.
  • The account was deemed suspicious. Credit card issuers constantly monitor transactions made with the use of those cards in order to make sure they match the pattern of your usual purchases. All transactions beyond your typical expenses may be marked as fraud and cause the credit card to be rejected. Contact your bank to clarify the situation and dispel any doubts.

The “payment sent” status means that it is yet to be received by the merchant. In your history status, you will see the payment as “processing”. When Visa Mobile receives the information about the payment status, you will receive relevant information. The status in history of your payments will also be updated. If it does not, please contact your bank for further details.

If a payment received a “completed” status, contact a company in which you made the purchase to help you with your order.

Aby dowiedzieć się więcej o chargeback, przeczytaj: https://www.visa.pl/plac-z-visa/platnosci-w-internecie.html i skontaktuj się ze swoim bankiem, aby uzyskać informacje o dalszych krokach.

First, follow the instructions concerning lost/expired cards provided by your bank. Then delete the lost or expired card from your Visa Mobile account by selecting a proper button on the list.

You may try to verify your card again. If the authorization is not completed after several attempts, contact your bank.

There may be several reasons causing your card to not be visible:

  • If the card is not visible in your account, you can try adding it again manually or by scanning it.
  • The card could also have been deleted from the SRC account due to security reasons. Please contact your bank directly for further assistance. 
You may try adding the card again by scanning it or manually adding card data. In case of any further issues, please contact your bank for further assistance. 
Some cards cannot be added to Visa Mobile due to technical limitations between Visa Mobile and card issuers. You can contact your bank for further details.
Yes, you can add more cards to the application. Open the app, enter the card section and add your card by clicking the “+” button.
Currently you can’t change your phone number through the application settings. If you wish to change the number, please delete your account and register a new one, with a new number.
Currently you can’t change your e-mail address through the application settings. If you wish to change your e-mail address, please delete your account and register a new one, with a new address. 
It is simple, enter the “Profile” section in the main view and change the selected data.
If the language in your application happens to be different from the language on your phone, you can change it in application settings through your phone settings. On iOS please check if the correct region is chosen in phone language settings. Please remember, that application at the moment is supporting only Polish and English.
If you have more than one instance of the Visa Mobile app (for instance, you are using Visa Mobile in your banks applications), you will see the “set app as default” setting in your Visa Mobile app profile. It means you will receive payment notifications from the application currently set as a default. Clicking on the notification will open the default app to allow you to confirm your payment. 
Visa Mobile will send you notifications about payments. We strongly encourage you to enable notifications, so that you can easily confirm your transactions. 
No. Due to security reasons, the application can currently be only used on one device. If you wish to install the application on a different device, you will be logged out of the session on the device used thus far. 
If you cannot recall your PIN code, use “Forgot PIN code?”. The application will log you out of the device and ask you to go through the account recovery process. You will be asked to confirm your e-mail address and telephone number once again before being able to create a new PIN code.
If you cannot recall your password, use “Forgot password”. The application will log you out of the device session and ask you to go through the account recovery process. You will be asked to fill and confirm your e-mail address before being able to create a new password. 
If you accepted a payment which contains an error or was not made by you, contact your bank. You should also remember not to accept a payment if you are certain it was not initiated by you. Use “Cancel payment”. Unconfirmed transactions will not affect the balance on your account.
If you lost your phone or your phone was stolen and there is a chance that the password to the application in which you currently use Visa Mobile or the phone password may be hacked, contact your bank or banks immediately and block all the cards added to Visa Mobile. You may also use another device to log into Visa Mobile, delete the cards or change the main password.
If you suspect your phone was hacked, disable the service using the issuer’s appropriate function. Contact your bank to have the service disabled or cards blocked. You may also delete the application.
If you suspect your phone has a virus, it is best to disable the Visa Mobile service and contact your bank to have your cards blocked. We also recommend switching your phone off.
There are no geographical restrictions to using Visa Mobile. It is crucial that the store accepts this method of payment.
Yes, there are no objections to making payments with Visa Mobile while being abroad.
Yes. You do not need a mobile network if your device is connected to Wi-Fi.
There are no restrictions related to using VPN.
Yes, if your device is connected to Wi-Fi.
Yes, it is possible if the device is connected to Wi-Fi and you use a telephone number of another device which has a SIM card.
Yes, the application supports all currencies. Please remember that your monthly balance will only include transactions made in your default currency.